The shy Lady Di is a myth and only came about because she would lower her head, causing her hair to fall in front of her face, and she was forced to look up from time to time to see where the photographers were.

The life of Diana Spencer, who married the heir to the throne of England at the age of 20, demonstrates that even someone with little education and lacking in what would normally be described as high intelligence can become a master of self-marketing. For Diana, it was emotional intelligence, especially the ability to empathise, that enabled her to become one of the most famous and admired people in the world.

D...