By Stephen Manly, director for private banking & wealth management at Fenergo

Given the ongoing pandemic and a no-deal Brexit looming over our heads, it’s a challenging time for wealth management firms. For many, 2021 will be a make-or-break year. Below are our predictions regarding how firms will aim to differentiate their value proposition.

Digitalisation and personalisation

Millennials, who are the next generation of investors, are dictating how they want to be engaged with by their wealth managers.

As tech-savvy as they are, this group still...