Lisa Francis has been Head of the UK and Crown Dependencies for Barclays Private Bank since 2017. Alex Newlove spoke to her about how clients and staff have weathered the pandemic, and what the future holds.

Ms Francis is clear, she believes the pandemic has “changed the world forever” and says staff will have the opportunity to keep working flexibly in future.

“I think we have totally surprised ourselves with the resilience of our people and our clients. We have proven to ourselves that in a highly regulated business you can operate in a more virtual way.

“Our philosophy will be about continu...