By Martin Greweldinger, Avaloq
Digital technologies such as cloud-based operating models, artificial intelligence, data analytics and automation will significantly enhance front, middle and back office processes at wealth managers, resulting in a more personalised, smarter and more efficient client experience.
However, these technologies will not remove the need for dedicated client advisers and front-line staff as well as specialists in areas such as regulation and risk management.
In contrast, these technologies will equip and empower them to deliver a far greater, more competitive service propositi...