“It takes a lot of effort to not be open or not be your real self,” says Matt Falla, but yet, so often people are expected to put on a persona at work.

That’s why Mr Falla, managing director at Smith & Williamson Channel Islands, says it’s important to remember that “we employ people, we don’t employ a head count”.

As a manager, he says you have to understand that a job means different things to different people. Fo...