Bold Insight, a user experience (UX) and human factors research agency, has introduced its Check UX: Consumer Duty service to assist fintech companies and financial services in meeting the upcoming regulations set by the Financial Conduct Authority (FCA).
Described as the "biggest regulatory overhaul in a decade," these rules aim to prioritise consumer well-being in retail finance markets.
To align with the Consumer Duty, firms must prioritise customer needs, objectives, ...
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