Nucleus, a wrap platform, has launched a tool for advisers to support them in creating workplaces for their teams in order to improve customer experience dubbed Human Capital.

The initiative is being led by the firm’s chief people officer Kirsty Lynagh and offers a selection of articles and resources as well as templates to help improve the working environment.

 It covers five main topics: culture, recruitment, engagement, performance and policies and can be accessed via Illuminate learn, the Nucleus online learning platform.

The tool has been designed to help advisers integrate their people and customer experience. Human Capital is also aiming to encourage contributions from the advice profession and wider financial services industry to build up a centre of shared best practice.

Ms Lynagh  said: “The world of work has changed. Investing in human connection and paying attention to your culture will mean you will win.

“Human Capital has been launched to help advisers make work better for their teams and their customer experience. While it offers up some of the work we’ve done for ourselves, all of our best work is done in collaboration with others. I hope this toolkit and knowledge hub can help improve the working lives of people in our teams, and will play a part in transforming our industry.”