UK law firms have maintained their improvement in resolving complaints made to them, a report published by the Solicitors Regulation Authority (SRA) has shown.

The SRA produced its second annual report into first-tier complaints - those complaints about service that are made direct to the practice.

In 2019, 80 percent of complaints were resolved by the firm themselves, which compares to 81 percent in 2018. This maintains the improvement made since the figure of 71 percent reported in 2012.

The overall number of complaints made has risen from 28,254 in 2018 to 30,856. The SRA found that the main reason for comp...