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An unintended consequence of the FCA’s consumer protection initiatives

Ian Orton, 16/04/2024

Well meaning rules and regulations designed to protect customers often have a habit of generating unintended consequences.

Take the Financial Conduct Authority’s (FCA) Consumer Duty regulations, for example.

At first sight, these would appear to make a considerable contribution to ridding the UK’s retail financial services sector of many of the egregious features that have characterised it over the years, especially as far as costs and pricing are concerned.


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