Charles Stanley has adopted IT service management solutions firm Sunrise Software’s platform.
The firm will use Sunrise ITSM SaaS to change its service management and adopt an ITIL-based approach across its business.
This aligns with the information technology infrastructure library (ITIL) framework, which aims to transform processes and improve business reporting.
The company’s ICT service team handles around 3,000 incident and service requests a month. Incidents in Sunrise can concern mission-critical application issues, such as those for trading or related to support for the Charles Stanley Direc...
