Yesterday’s (04/08/2022) 0.5 basis points interest rate rise was the biggest hike in my lifetime. Naturally, reading about the hike felt slightly uneasy. Anything that is unfamiliar will never feel entirely comfortable. 

This is where more senior colleagues who have “been there, done that” can offer guidance and reassurance. For those involved in managing clients’ money, this guidance is even more crucial.

Knowing how to communicate with clients during these ti...