Deutsche Bank has rolled out new technology which will allow staff to communicate with clients via WhatsApp in a compliant manner.
The bank has partnered with a cloud messaging platform, Symphony, on the project. Symphony also helped the bank bring in a WeChat messaging service in late 2019 – WeChat being a popular messaging and social media platform in China.
WhatsApp has proved a puzzle for banks as it is extremely popular but is difficult to monito...
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