By Daniele Bernardi, chief executive of DIAMAN 

For the wealth management industry, the pandemic and subsequent volatility has shifted investor perceptions towards investment advice, with many now placing more importance on retaining a human-touch within advisory services.

Covid-19 sent the global markets into free fall as countries halted day-to-day activity, in order to halt the virus.

Investors panicked –  even those with the right advice lost money and those with less advice lost much more. According to DIAMAN’s survey of over 1000 investors in the UK, recent market uncertainty has l...