St James’s Place (SJP) has expanded its virtual reality (VR) adviser training and is piloting two VR empathy and vulnerability face-to-face sessions through the Chartered Insurance Institute (CII) for the wider financial industry.

Current CII and non-CII members in financial adviser or client-facing financial services roles will be offered a blended learning approach, utilising in-person workshops and soft skills training, coupled with a hands-on experience using VR and AI...