A new survey of US wealth management consumers has shown satisfaction with firms’ apps is lower than elsewhere in financial services.
The JD Power 2020 US Wealth Management Mobile App Satisfaction Study showed wealth management clients had used their providers’ apps much more during the pandemic.
Despite increased utilisation, the overall satisfaction score for wealth apps is 849 (on a 1,000-point scale), lower than the overall satisfaction score for app...
Start a free trial now for access to breaking news and cutting edge analysis of the wealth management industry.
You are currently not logged in,
login to view the full article
start by clicking this button.
Need a subscription,
fill out the form here or
contact subs@thewealthnet.com
PAM Insight is the world’s leading independent provider of essential specialist news, analysis and comparative data for the fast-evolving world of wealth management.
Read more about PAM
